Core Insurance SME

Job description

The Core Insurance SME at the employer drives process advisory, system optimization, and escalation support within the insurance domain. Responsibilities include: serving as the go‑to SME for core processes such as policy management, underwriting, claims, and risk assessment; advising on process improvements to align with industry best practices; providing strategic input on system optimizations for efficiency and scalability; leading advisory sessions with stakeholders to identify gaps and enhancement opportunities; supporting escalation and issue resolution for complex system challenges; collaborating with IT and business teams to implement changes and ensure smooth transitions; facilitating training and knowledge transfer on new processes and system functionalities

Requirements

• Bachelor’s degree in Business, Finance, Insurance, or a related field
• minimum 8+ years experience in the insurance industry with focus on core insurance systems and processes
• proven experience optimizing insurance platforms and providing system advisory
• deep understanding of policy, claims, underwriting, and risk workflows
• strong problem‑solving skills to analyze complex issues and drive resolutions
• excellent communication skills to liaise between business and technical teams
• experience with insurance system implementations and escalations
• professional insurance certification (e.g., CPCU, ACII)
• experience in digital insurance transformation projects
• familiarity with Skadina or other insurance technology platforms

Skills