T24 Technical Support

Job description

Job Overview: We are seeking a skilled T24 Technical Support Specialist focused on COB support to ensure smooth, uninterrupted core banking operations. Responsibilities include monitoring and managing daily Close of Business processing within SLA, investigating and resolving COB failures or delays, and coordinating with functional users and infrastructure teams. Provide technical support for T24 modules, interfaces, and environments, manage and troubleshoot batch jobs, scripts, and environment parameters, perform system health checks, log analysis, and application monitoring, and ensure uptime and performance of all T24 environments (live, test, development). Log, track, and resolve incidents related to COB and T24 operations, conduct root cause analysis of recurring issues, document resolutions, and create knowledge‑base materials. Liaise with Temenos or vendors for issue escalation and patches, coordinate with infrastructure, database, and application teams during critical support windows, and work with business users and core banking consultants to set support priorities. Identify opportunities to optimize and automate COB processes and contribute to performance tuning of COB cycles and batch jobs

Requirements

• Certification in Temenos T24 (TAFJ/COB/Technical streams)
• 3–7 years experience in Temenos T24 technical environments including COB support
• proficient in T24 architecture including jBase/TAFJ, routines, and OFS processing
• hands‑on experience managing COB tasks and batch job configuration
• familiarity with key T24 modules such as AA, FT, ST, MM, and LC
• scripting experience with Unix/Linux shell scripts and jBase routines
• knowledge of Oracle or MSSQL database systems
• experience with monitoring tools and job schedulers like Control‑M or Cron
• excellent problem‑solving and analytical skills
• ability to work in shifts
• strong communication skills and ability to work under pressure
• experience with T24 upgrades or core banking transformation projects
• previous experience in banking IT support or managed services environments.

Skills