Brokerage Services Support Specialist

Job description

Join the employer's dynamic team as a Brokerage Services Support Specialist. Responsibilities include serving local and overseas customers in Arabic and English; responding to inquiries via phone, email and live chat; guiding new customers through onboarding to ensure full product utilization; identifying account expansion, upgrade or cross‑sell opportunities during routine interactions; assisting with trading account registration and verification; providing consultation on the trading platform, tools and technical issues; resolving concerns promptly with escalation of complex cases; handling escalated complaints and ensuring proper closure; recording and organizing customer feedback; contributing to service process, knowledge base and training material development; performing ad‑hoc duties as assigned; computer literacy preferred; working efficiently under pressure handling multiple inquiries; adhering to assigned shifts including evenings, nights and weekends with appropriate shift allowance

Requirements

• Bachelor’s degree or higher
• or Diploma with 1‑2 years experience in brokerage or call center
• proven experience in related field such as call center, sales support, technical support, online trading or stockbroking preferred
• familiarity with online trading platforms, stock exchanges, financial markets, trading regulations and investment products
• proficiency in Arabic
• proficiency in English or Mandarin advantageous
• professionalism, independence, meticulousness, patience, empathy, strong problem‑solving and decision‑making abilities
• excellent communication and interpersonal skills with customer service knowledge.

Skills