DevOps Engineer

Job description

About the employer the employer is an AI-native Customer Experience Intelligence platform that assists enterprises in understanding, engaging, and retaining customers. The platform provides AI capabilities to help teams take action and improve customer experiences across marketing, support, and research. As the employer expands globally, the focus is on building reliable, scalable, and automated infrastructure, with DevOps being a core component of the engineering strategy. The Role of DevOps Engineer As a DevOps Engineer at the employer, you will contribute to the infrastructure and automation that supports fast-moving, AI-driven products. This role ensures system scalability, smooth deployments, and proactive incident detection. You will enable engineering teams to focus on feature development by maintaining a robust platform

Requirements

• Build, maintain, and improve CI/CD pipelines for reliable software delivery
• Deploy and manage containerized applications using Docker and Kubernetes
• Support cloud infrastructure management and automation with Infrastructure as Code tools like Terraform
• Implement and maintain monitoring, logging, and alerting solutions, including Grafana
• Automate repetitive operational tasks and provide infrastructure and deployment support to development teams
• Troubleshoot deployment, application, and infrastructure issues, identifying root causes and implementing solutions
• Collaborate with engineers to enhance system performance, reliability, and release processes
• Adhere to security best practices across deployment pipelines, applications, and infrastructure
• Participate in incident investigation and resolution, escalating complex issues as needed
• Contribute to documentation and continuous improvement of infrastructure workflows and operational processes
• 0-1 years of experience

Skills