BSS Solution Architect

Job description

Your Role You will design BSS platforms enabling service lifecycle, order orchestration, billing integration, eSIM enablement, and digital customer-service integration for enterprise telecom services. Key Responsibilities • Define end-to-end BSS architecture across product catalog, order/customer management, billing and charging. • Design BSS integrations with CRM, core networks, digital channels, ServiceNow CRM/CSM, analytics, logistics, lawful interception, and eSIM ecosystems. • Define APIs, data models and event-driven workflows, applying TM Forum Open APIs, GSMA standards, and telecom best practices. • Translate business requirements into scalable solutions, considering system/vendor capabilities, risks, dependencies, regulations and operational needs. • Lead multiple vendors across design, development, integration, testing, deployment and handover, effectively communicating solutions to business stakeholders and senior management.

Requirements

• Strong experience in telecom BSS architecture.
• Knowledge of service modeling and order‑to‑activate processes.
• Hands‑on experience with vendor management, integration and data governance.
• Demonstrated experience with eSIM platforms and integrations, covering commercial and technical use cases, solution architecture, lifecycle processes, and ecosystem dependencies.
• Hands-on experience integrating telecom BSS platforms with ServiceNow CRM/CSM, including API-based process and data integration.
• Practical experience designing and implementing integrations using TM Forum Open APIs, including API selection, mapping, extension, and governance.

Skills