Managed Services Engineering Intern

Job description

Company Overview At the employer, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview Our Services team is part of the the employer business covering the Asia, Middle East and Africa region. We are a professional services team that delivers on-site support services and managed services to our customers. We deliver customer focused world-class, leading edge, end-to-end solutions fit for purpose within each customer’s unique environment that include various voice (including radio) communications, data and video technologies with our clients predominantly in the public safety government sector and the energy & natural resources industry. Job Description Assist our International Services team in delivering mission-critical IT and communication solutions. This internship offers hands-on experience with mission critical software applications, AI, and automation used in command centers. Key Responsibilities: • Shadow & Learn: Support senior engineers in troubleshooting mission-critical IT and Radio systems. • Incident Support: Assist in tracking system performance and documenting incident resolutions. • Cross-Functional Collaboration: Work with web, mobile, and middleware teams to understand complex technical workflows. • Documentation: Help prepare reports for customer meetings regarding service availability. • SLA Awareness: Learn how to monitor and maintain Service Level Agreements (SLAs).

Requirements

• Recent graduate in Engineering or Computer Science.
• Basic understanding of Networking, IT systems, or Wireless Communications.
• Strong desire to learn mission-critical technologies.
• Bilingual: Proficiency in English and Arabic is required.
• Travel Requirements
• Under 25%
• Relocation Provided
• None
• Position Type
• Intern
• the employer Payment Plan
• No
• Company
• the employer Arabia, Inc., Saudi Branch
• EEO Statement
• the employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
• We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

Skills