Collection Specialist

Job description

Job Description: This role is responsible for managing collection and verification processes for customer accounts. Responsibilities include reviewing daily aging reports for customer accounts and prioritizing collection activities. Following up on due and overdue invoices through calls, emails, and meetings. Securing payment commitments and tracking payments against agreed dates. Recording collection activities, customer responses, and payment commitments in the ERP system. Following up on returned payments, failed transfers, and disputed invoices. Escalating overdue accounts, missed commitments, and collection risks to management. Maintaining relationships with customers and their finance teams. Responding to inquiries about invoices, statements of account, payments, and outstanding balances. Investigating payment delays and coordinating solutions with Sales, Operations, and Finance. Reconciling customer accounts and resolving payment discrepancies. Verifying invoices and supporting documents before collection follow-up. Coordinating credit notes, debit notes, and account adjustments through the required approval process. Preparing weekly and monthly reports on collections, overdue balances, and account status. Identifying aging trends and accounts requiring management attention. Preparing cash collection forecasts based on payment commitments and account history. Recommending actions to improve collection performance and reduce overdue receivables. Maintaining records and supporting documentation for reporting and audit purposes

Requirements

• Excel
• Accounting
• Sales
• Attention to detail
• Compliance
• Saudi regulations

Skills