Associate Software Developer

Job description

Job Description: We are looking for an experienced Charles River Analyst to strengthen our team in Riyadh running a maintenance project for a large customer in KSA. You will be responsible for first-line technical and functional support of the CR application and associated technical services. The role involves user support across the front and back offices, technical maintenance of the application, and involvement in the delivery of key change initiatives for the bank. Responsibilities include: providing technical and business support for the Charles River Investment Management System, providing first-line technical support for product lines for Technical Support, Field Support, and customers, creating and maintaining troubleshooting guides to assist Technical Service staff in quickly and efficiently resolving customer inquiries.

Requirements

• At least 7 years of working experience in Charles River Functional Support
• provides technical and business support for the Charles River Investment Management System
• provides first-line technical support for product lines for Technical Support, Field Support, and customers
• creates and maintains troubleshooting guides to assist Technical Service staff in quickly and efficiently resolving customer inquiries
• analysis, maps, and adapts product functions and workflows to client needs
• provides engineering troubleshooting assistance to customer support teams and other development teams within Charles River

Skills