Operations Specialist - Pay

Job description

About us We are the employer! A leading restaurant management ecosystem and payment technology provider. Founded in 2014, it is headquartered and has offices in 5 countries, including the United Arab Emirates, Egypt, Jordan, and Kuwait. We currently serve customers and partners in over 35 different countries around the world. Our innovative products have processed over 6 billion applications (yes, 1 billion with Class B) to date! This makes the employer one of the fastest growing SaaS companies ever in the MENA region. the employer also achieved three rounds of financing, with the last round raising $170 million in the largest SaaS financing round in the Middle East and North Africa region, which strengthened its innovative capabilities to provide better service to business owners. What you will do • Develop long-term relationships with internal and external customers: • Develop strong relationships with all stakeholders within the bank and within the internal operations team. • Understand the internal workings of the bank and identify obstacles. • Develop an excellent working relationship with each cross-functional team within EPOS. • Understand the regulations. • To be familiar with Saudi Arabian Monetary Agency regulations, SLA and MADA brand rules related to point of sale business. • Ensure that all activities are within specified regulatory rules. • Become a self-employed SME: • Develop a solid understanding of contracts and contractual responsibilities. • Maintain engagement history and reports in a well organized format on PC. • Line Management: • Ensure adherence to company policy and procedures. • Establish and maintain a positive and healthy work atmosphere. • Maintain office hours. • Tatt ware and maintain a culture of “account ownership”. • Perform daily job with integrity and quality. • Responsible for comprehensive engagements with the bank. • Responsible for merchant qualification (management approval process). • Responsible for terminal management and commercial profiling. • Single point of contact for POS vendor and ensure completion of installation and maintenance request within SLA. • Ensuring merchant account settlement and reconciliation. • Ensure that VIP clients receive continuous and exceptional service at all times. • Ensure that daily updates related to POS are arranged to disseminate an accurate and clear report to the bank or internal teams. • Make modifications or changes to existing merchant credentials. • Maintain historical business information. • Preparing SAMA SLA reports with point-of-sale vendors and responsible for submitting them to the Saudi Arabian Monetary Agency. • Process chargeback, claim and dispute request, coordinate to obtain the necessary supporting document to the concerned bank and ensure cases are closed. • Maintain and monitor stock inventory. • Ensure that the billing system is updated for financial invoices. • Verifying the validity of invoices before submitting them to banks. • Highlight inconsistencies in department finance. Ensure that corrective actions are taken. • Respond quickly to emails and establish appropriate follow-up with stakeholders. • Monitor and control vendor performance and manage reports. • Daily Maintenance/Installation Report – Maintain data accuracy and repeatability as per bank agreement. • State reporting (POS SLA/MADA Brand/Active-Inactive/Retail/Inventory reports). • Create an appropriate backup To deal with the above report in the event of absence or leave. What are we looking for • Gaining knowledge of banking and SAMA regulatory framework is a must. • Knowledge in TMS (Terminal Management System – Saudi Arabian Monetary Agency). • Expert in Excel and other Microsoft tools. • Self-driven and hardworking. • Must be flexible to work in a fast-paced and evolving environment. What we offer you We believe that you will love working at the employer! • We offer highly competitive compensation packages, including bonuses and stock potential. • We prioritize personal development and offer regular training and an annual educational grant to take on new challenges and grow your career in a high-growth environment. • We provide autonomy, direction and challenging goals that create amazing opportunities for you and the company

Requirements

• Gaining knowledge of banking and SAMA regulatory framework is a must.
• Knowledge in TMS (Terminal Management System – Saudi Arabian Monetary Agency).
• Expert in Excel and other Microsoft tools.
• Self-driven and hardworking.
• Must be flexible to work in a fast-paced and evolving environment.

Skills