Client Manager

Job description

The role focuses on building and nurturing relationships with Small and Medium Business accounts, ensuring client satisfaction, driving revenue growth, and expanding opportunities across technology and cloud solutions with a strong focus on AWS. You will manage strategic client relationships using consultative selling, strategic planning, and account management best practices, coordinating with NTT DATA's global network and technical architects to deliver exceptional experiences. Responsibilities include achieving revenue and margin targets, minimizing churn, maximizing retention, and identifying upsell and cross‑sell opportunities throughout the customer lifecycle. You will use CRM tools to manage accounts, opportunities, pipelines, and forecasts, proactively identify, negotiate, and close new business opportunities, and collaborate across regions to exceed sales quotas and KPIs. As the primary client contact, you will address challenges, ensure satisfaction, lead contract, pricing, and SLA negotiations, and translate requirements into measurable cloud solutions

Requirements

• 5 years or more of proven experience managing client relationships throughout the customer lifecycle
• strong understanding of AWS services and cloud technologies
• knowledge of NTT DATA's technology offerings, client use cases, market trends, and competitive landscape
• ability to identify, develop, negotiate, and close opportunities within assigned accounts
• proficiency in Salesforce or other CRM platforms for opportunity management, pipeline tracking, forecasting, and reporting
• strong collaboration skills to align internal stakeholders including technical architects and solutions engineers
• excellent communication and presentation skills to explain technical concepts to technical and non‑technical audiences
• bachelor's degree in Business, Marketing, Sales, or related field
• AWS certifications are an advantage
• fluency in Arabic and English.

Skills