Advanced Field Service Engineer

Job description

As an Advanced Field Service Engineer at the employer you will provide advanced technical support to customers in the Process Automation business unit. You will troubleshoot and resolve complex technical issues, ensure successful solution implementation, and drive customer satisfaction. Your role impacts customer efficiency, productivity and safety through exceptional support. Lead project technical scopes and act as the technical focal point for LSS projects. Collaborate with cross‑functional teams, conduct training for customers and field engineers, stay updated on industry trends and recommend improvements. Mobilize to customer locations as required and maintain project deliverables per the employer processes, meeting quality and audit requirements

Requirements

• Bachelor’s degree in electronic, instrumentation or computer systems engineering
• minimum 10+ years field service engineering experience with complex technical solutions
• strong knowledge of Process Automation technologies
• Experion OPM L4 and Experion L4 certification preferred
• Experion networking experience and CCNA certification preferred
• excellent problem‑solving and troubleshooting skills
• project management and execution experience
• strong customer focus and relationship‑building ability
• proficient English
• travel to customer sites as project needs dictate
• strong leadership and mentoring skills
• continuous learning mindset
• results‑oriented approach to drive projects to successful completion
• strong analytical and problem‑solving abilities

Skills