Billing Analyst I

Job description

The Billing Analyst at the employer in Riyadh provides operational and technical support for Mobily platforms by monitoring system health, responding to alerts and incidents, performing initial troubleshooting, coordinating escalations, and tracking issues to resolution. Responsibilities include monitoring applications, infrastructure, and service health dashboards, logging and managing incidents based on severity and impact, and conducting first-level technical triage using logs and monitoring data. The role requires systematic investigation of issues and timely status updates to stakeholders, adhering to Mobily L1/L2 operational procedures. Apply through the announced submission channel.

Requirements

• Experience in telecommunications or enterprise IT operations and production support
• Ability to investigate issues methodically and report concise technical findings

Skills