ATM Software Support Specialist

Job description

Support, maintain, and optimise ATM software operations in a fast‑paced banking technology environment. Provide functional and technical support for ATM software systems and related infrastructure. Troubleshoot, diagnose, and resolve software issues, transaction failures, and system errors. Monitor ATM network performance to ensure maximum availability and uptime. Support software implementations, upgrades, and patch deployments. Collaborate with banking and IT teams to promptly identify and resolve operational issues. Conduct testing and quality assurance on software configurations and updates. Maintain accurate technical documentation, incident logs, and support reports. Ensure all ATM operations comply with banking security standards and regulatory requirements.

Requirements

• 3 to 5 years hands‑on experience in ATM software support, maintenance, or implementation
• strong knowledge of ATM transaction processing, switch management, and network operations
• familiarity with ATM software platforms and banking technology infrastructure
• experience in banking or financial services sector preferred
• solid understanding of banking security protocols, PCI‑DSS compliance, and ATM regulatory standards
• strong analytical and problem‑solving skills with ability to work independently onsite
• must be available to work onsite in Riyadh with valid work authorisation or transferable Iqama

Skills