Customer Experience Specialist

Job description

Müller’s Solutions is looking for an experienced Customer Experience Specialist to analyze customer journeys, identify experience gaps, and drive improvements across digital and operational touchpoints

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 4+ years of professional experience in Customer Experience (CX).
• Strong understanding of customer journey mapping and customer experience methodologies.
• Experience identifying customer segments, pain points, experience gaps, and improvement opportunities across multiple touchpoints.
• Ability to analyze the end-to-end customer journey, from initial product/service engagement through the customer lifecycle.
• Experience collaborating with cross-functional teams including Marketing, Sales, Product, Account Management, Customer Service, Billing, and Finance.
• Strong ability to collect, monitor, and analyze customer feedback and CX metrics.
• Experience translating customer insights into actionable recommendations and process improvements.
• Ability to identify operational issues affecting customer experience, including pre-sales, post-sales, billing, installation, and service processes.
• Experience working with technology teams to improve digital customer journeys, including websites and self-service applications.
• Strong analytical, communication, stakeholder-management, and problem-solving skills.
• Ability to work effectively in a cross-functional and fast-paced environment.

Skills