Sales Supervisor

Job description

Oversee day‑to‑day showroom sales operations and ensure the sales executive team consistently meets unit sales, F&I penetration, and trade‑in targets. Lead the team through daily huddles, target tracking, and activity planning aligned with monthly objectives. Allocate walk‑in customers, digital leads, and key accounts based on workload and conversion capability. Coach executives on product knowledge, sales techniques, customer engagement, and objection handling. Monitor individual and team performance to align with sales targets and dealership expectations. Maintain discipline in showroom processes, attendance, and daily activity standards. Support executives in high‑value, complex, or sensitive negotiations. Approve discounts, F&I proposals, and trade‑in valuations within delegated authority. Drive structured follow‑up on undecided customers to improve closing ratios. Ensure every deal maximizes profitability while preserving customer satisfaction. Monitor lead response times, pipeline health, and conversion performance across the team. Ensure 100% lead capture, accurate data entry, and consistent updates in CRM/DMS systems. Identify underperformance early and implement corrective coaching and action plans. Oversee showroom presentation, vehicle display, and demo fleet readiness to meet brand standards. Handle customer escalations proactively to protect NPS/CSV scores. Coordinate with Handover, F&I, and Aftersales teams for a seamless customer journey. Prepare daily, weekly, and monthly performance reports for the Sales Manager covering team activity, sales performance, and pipeline status

Requirements

• Proficient in leading a sales team
• experience with CRM/DMS systems
• proficiency in handling walk‑in and digital leads
• experience in supporting complex deals
• knowledge of discount approval and trade‑in valuation processes
• proficient in preparing performance reports
• proficiency in adhering to showroom and brand standards
• experience in improving conversion rates
• proficient in managing customer escalations
• proficiency in coordinating with Handover, F&I, and After‑sales teams

Skills