Order Taker

Job description

The role requires good knowledge of hotel systems and order/request management systems. Responsibilities include receiving, recording, coordinating, and following up on guest requests related to Housekeeping services accurately and timely to ensure high guest satisfaction. Receive and record guest requests via telephone, hotel system, or other channels. Enter all details into the hotel system including room number, guest information, preferences, and special requirements. Confirm request details with guests to avoid misunderstandings. Coordinate with Housekeeping supervisors and room attendants for timely completion. Monitor request status and follow up until completion. Handle requests for towels, pillows, blankets, extra beds, toiletries, amenities, and other supplies. Receive maintenance requests and forward them to Engineering. Manage guest inquiries and complaints professionally and escalate when needed. Coordinate with Front Office, Housekeeping, Engineering, and other departments for smooth service delivery. Maintain accurate records of requests, calls, follow‑ups, and completed services. High school diploma or equivalent; a diploma or degree in Hospitality or Hotel Management is preferred. Previous experience in Housekeeping, Guest Services, Front Office, or a hotel environment is preferred. Excellent communication and customer service skills. Professional telephone etiquette. Strong attention to detail and accuracy in recording requests. Ability to coordinate effectively with various departments. Ability to handle multiple requests and work under pressure. Good command of English; Arabic is an advantage. Strong organizational and follow‑up skills. Ability to handle guest complaints professionally. Good problem‑solving and interpersonal skills. Flexible to work shifts, weekends, and public holidays

Requirements

• High school diploma or equivalent
• diploma or degree in Hospitality or Hotel Management preferred
• previous experience in Housekeeping, Guest Services, Front Office, or a hotel environment preferred
• excellent communication and customer service skills
• professional telephone etiquette
• good knowledge of hotel systems and order/request management systems
• strong attention to detail and accuracy when recording guest requests
• ability to coordinate effectively with Housekeeping, Front Office, Engineering, and other departments
• ability to handle multiple requests and work under pressure
• good command of English
• Arabic is an advantage
• strong organizational and follow‑up skills
• ability to handle guest complaints and resolve issues professionally
• good problem‑solving and interpersonal skills
• knowledge of hotel service standards and Housekeeping procedures
• flexible to work shifts, weekends, and public holidays.

Skills