Guest Relations Agent

Job description

Brighten guests' day as part of our hotel team. Greet arrivals warmly, guide them and ensure smooth check‑in and check‑out. Answer guest inquiries about hotel services, facilities and local attractions. Resolve guest concerns promptly and professionally, escalating when needed to maintain high satisfaction. Monitor satisfaction throughout the stay and identify improvement opportunities. Coordinate with departments to fulfill guest requests accurately. Support VIP and special requests by preparing amenities, arranging personalized services and ensuring attention to detail. Maintain records of guest preferences, incidents and follow‑ups

Requirements

• Passion for spreading the light and warmth of hospitality
• Acting with integrity at all times
• Inspiring others through leadership
• Belief that teamwork drives the best outcomes
• Sense of ownership and accountability
• Focus on the now with urgency and discipline in every moment

Skills