Telephone Operator

Job description

This role is part of the hotel team, where you will be responsible for answering guests' phone calls, responding to their inquiries, and providing information about the hotel's services and amenities. You will represent the hotel and provide an exceptional reception experience to guests. Main duties include: handling guest calls, providing hotel and city information, and handling requests effectively. Responding to inquiries professionally and courteously, and achieving a positive experience for guests. Communicate clearly and solve problems quickly. Transfer guest requests to relevant departments and ensure timely follow-up. Support internal communication between hotel teams. Solve problems facing guests and work to prevent service disruptions. Maintain accurate records of interactions with guests and update guest files for future personal use

Requirements

• teamwork
• Guest experience

Skills