Program Manager - Professional Services

Job description

The Program Manager is responsible for ensuring the delivery of medium complexity projects on time and according to the negotiated Scope of Work. The Program Manager is expected to manage a virtual team comprising Customer Contacts, the employer Sales, Professional Services, and Technical Support to ensure a technically sound, financially profitable, supportable implementation. The position requires an individual with exceptional negotiation, written, and verbal communication skills who follows a structured approach for implementing IT security solutions. The Program Manager should have a background in business skills, management, budgeting, and analysis. Responsibilities: Builds strong relationships to understand the needs and requirements of the customer's projects. Manage the relationship with the customers and all stakeholders. Develops, negotiates, and builds a Scope of Work, WBS, and project schedules to match the needs of the projects. Identifies resources needed and assigns individual responsibilities - ensures resource availability and allocation in alignment with project plans. Works closely with all customer-facing the employer functions, including sales, operations, order management, support to coordinate activities. Coordinates internal resources and resources from outsourced part of the projects (where applicable) for the flawless execution of projects. Ensure that all projects are delivered on-time, within scope, and within budget. Use appropriate verification techniques to manage changes in project scope, schedule, and costs. Measure project performance using appropriate systems, tools, and techniques. Report and escalate to management as needed. Manage escalations with all levels internally and externally to achieve success. Create and maintain comprehensive project documentation. Effectively applies the employer's methodology and enforces project standards. Perform risk management to minimize the employer's exposure and risk on projects. Determines appropriate revenue recognition, ensures timely and accurate invoicing, and monitors receivables for the project. Accurately forecasts revenue, profitability, margins, bill rates, and utilization. Assures project legal documents are completed and signed. Facilitates team and customer meetings effectively. Understands how to communicate difficult/sensitive information tactfully

Requirements

• budgets
• react
• networks
• technical support
• sales
• effective communication
• attention to detail
• risk management

Skills