Hostess

Job description

The Hostess creates a warm and professional first impression for guests at the employer in Mecca. Welcomes guests in a friendly and professional manner. Manages and accurately updates the reservation system. Escorts guests to their tables and presents menus when needed. Monitors table availability and optimizes seating arrangements. Coordinates with restaurant staff to ensure smooth guest flow. Answers guest inquiries and provides information on services and promotions. Handles guest concerns courteously and escalates issues when necessary. Maintains a clean and organized reception area. Adheres to hotel and restaurant standards, policies, and procedures. Assists with special events and group bookings as required

Requirements

• Basic computer skills and experience with reservation systems preferred
• Excel
• High school diploma or equivalent
• Hospitality-related qualification is an advantage
• Previous experience as a Hostess, Receptionist, or in a customer service role preferred
• Excellent communication and interpersonal skills
• Professional appearance and positive attitude
• Ability to work in a fast-paced environment and handle multiple tasks
• Good organizational and time-management skills
• Proficiency in English
• Additional language skills are an advantage
• Flexibility to work shifts, weekends, and public holidays

Skills