Guest Experience Representative

Job description

The Guest Experience Representative role aims to deliver exceptional service and ensure a welcoming and positive experience for all customers at the centre. It requires outstanding communication and problem‑solving skills, assisting customers with enquiries, providing information about services and amenities, and efficiently resolving issues. The role serves as a liaison between customers and centre management, fostering a friendly environment and contributing to overall satisfaction and high‑quality experience. As the first point of contact, the representative embodies professionalism, helpfulness and care, reflects the employer’s values, offers personalized recommendations, collaborates to maintain high standards, builds professional relationships, and positively contributes to team culture. Key responsibilities include keeping the customer service desk open and inviting, maintaining a safe environment for staff and customers, delivering the the employer brand promise, communicating across all channels (in‑person, phone, email), understanding and exceeding customer needs, supporting retailer relationships and strategic goals, addressing operational issues affecting retailers, following risk and safety controls, working closely with the Operations team for efficiency and safety, supporting annual strategic goals, and assisting with day‑to‑day contractor management

Requirements

• Sales
• Customer Service
• Compliance
• Guest Experience

Skills