IT Support Specialist

Job description

Responsible for delivering technical support to end users and managing IT infrastructure. Duties include maintaining Windows 10/11 and Microsoft 365 environments, managing Active Directory and Microsoft Entra ID accounts, using ITSM tools such as ServiceNow or ManageEngine, configuring TCP/IP, DNS, DHCP, Wi‑Fi and VPN networks, troubleshooting hardware and software issues for end users, handling IT asset and access management, and applying endpoint security and ITIL best practices

Requirements

• 4+ years experience in IT support, service desk, or desktop support
• proficient with Windows 10/11 and Microsoft 365
• proficient with Active Directory and Microsoft Entra ID
• experience with ServiceNow or ManageEngine or similar ITSM tools
• knowledge of TCP/IP, DNS, DHCP, Wi‑Fi and VPN
• strong hardware and software troubleshooting skills
• experience in IT asset and access management
• understanding of endpoint security and ITIL practices.

Skills