System Administrator I

Job description

The System Administrator I role involves delivering reliable, high‑quality IT support to clients in a remote‑first environment. Diagnose and resolve issues across Windows and macOS workstations, servers, business applications, cloud services, and network infrastructure. Manage Windows Server 2016‑2025 environments, support Microsoft 365, Azure, Microsoft Entra ID, and Active Directory. Maintain virtualized environments using VMware and Hyper‑V. Provide support for Office, Sage ERP, and QuickBooks. Troubleshoot basic and intermediate networking issues, and protect systems and data with backup and endpoint security solutions. Act as an escalation point for technicians, ensure professional client communication, and document technical work accurately. Monitor KPIs such as CSAT, quality scores, ticket average time, and first‑touch resolution. Participate in on‑call rotations for after‑hours support. Complete required training and certifications and foster a client‑focused team culture.

Requirements

• At least three years of professional IT support, systems administration, or related experience
• hands‑on experience troubleshooting Windows and macOS operating systems
• practical experience supporting Windows Server 2016‑2025
• experience managing VMware and Hyper‑V virtualization environments
• experience supporting Microsoft Azure and proficiency with Microsoft Entra admin center, Active Directory, and Microsoft 365
• working knowledge of firewalls, switches, network architecture, and connectivity
• proficiency in supporting Microsoft Office, backup solutions, endpoint security tools, mobile devices, and various business applications
• prior managed service provider (MSP) experience is highly desirable
• active server‑related certifications are preferred
• excellent written and spoken English
• strong problem‑solving, attention to detail, and customer‑first mindset
• ability to work independently, manage competing priorities, support colleagues, and align with a values‑driven, team‑oriented culture
• reliable remote‑work setup meeting specified hardware and connectivity requirements
• ability to participate in scheduled on‑call rotations
• ability to pass online behavioral and cognitive assessments and provide required employment documentation.

Skills