Customer Support Specialist

Job description

About the employer the employer is a restaurant management ecosystem and payment technology provider founded in 2014, headquartered in Riyadh with offices in five countries including the UAE, Egypt, Jordan, and Kuwait, serving customers and partners in over 35 countries. the employer is seeking a Customer Support Specialist to join the team in Al Khobar. This full-time role involves handling client inquiries and requests related to the employer products and managing incoming communication channels. The primary objective is to provide optimal service as the first line of support for customers. Responsibilities: address and provide accurate responses to client inquiries received through the center of excellence; escalate issues to relevant internal the employer teams and follow up until resolution; document communication logs accurately within CRM and ticketing systems; provide training to clients on the employer products using various virtual channels; report daily events to team leaders and highlight areas requiring additional attention

Requirements

• 0-1 years of experience in a relevant field
• ability to work autonomously and manage customer cases through to resolution
• strong communication skills
• problem‑solving skills
• comfortable performing routine tasks while maintaining quality standards

Skills