IT Manager Multi-Property

Job description

The role involves leading and operating the IT discipline for properties and managed offices. Oversees a team of IT resources and day-to-day IT operations for hotels and company offices. Provides support to operations leaders for owner relations and IT negotiations. Oversees new opening/acquisition construction, countdown, and live operation after handover. Executes property internet support and collaborates with the direct manager on vendor management and product development for the assigned market. Maintains status documentation, monitors IT operations effectiveness, and provides updates to the direct manager and business contacts. Assists in activating potential properties by building business cases and engaging partners. Manages IT vendor relationships for properties. Participates in talent acquisition and ensures effective induction programs for new or transferred associates. Trains associates to provide backup coverage for cluster leader functions. Conducts Leadership Performance Assessments to support associate development. Fosters effective communication, training, and talent development programs. Builds positive relationships with direct team members. Stays informed on vendor activities and ensures sufficient vendor choices for owners in each market. Delivers pilot phase reviews, recommendations, and documents technology pilot scope and objectives with business partners. Maintains IT inventory and manages cluster IT agreements for assigned properties. Ensures timely execution and tracking of rollouts, monitors operating budgets and expenses. Verifies effectiveness of resources assigned to IT escalation and tracking processes to meet service level agreements. Monitors issue management flow between continent support, vendors, and cluster organizations. Implements cluster best practices, suggests enhancements, and adheres to regional IT policies and procedures. Ensures planning and testing of technology disaster and contingency plans for each property and office

Requirements

• leading IT operations
• managing IT team
• vendor relationship management
• strong communication skills
• 2-5 years experience in IT management
• proven ability to lead IT operations
• experience in vendor management and product development
• proficient in English for interacting with business partners and leadership

Skills