ES Operations Manager

Job description

About the employer the employer is dedicated to achieving industry-leading healthcare breakthroughs globally and sustainably. The company fosters an inspiring and caring environment that celebrates diversity and uniqueness, and encourages professional and personal growth through resources and flexibility. ES Operations Manager Role the employer is seeking an ES Operations Manager to join their team. This full-time role is critical to ensuring high operational performance and customer satisfaction within the service operations. The Manager will oversee the Customer Care Center functions and implement key operational processes. Key Responsibilities Ensure consistently high operational performance to achieve customer satisfaction. Manage and follow up on customer complaints, ensure timely resolution and take preventive measures. Foster a customer-centric culture within the service team. Ensure the functional performance and daily operation of the Customer Service Center (CCC). Implement and monitor the SERVOR process. Provide qualified resources for advance clarification, technical support and application inquiries. Defining and supervising the escalation process. Provide, maintain and operate the ERP/Service Management System (SPIRIDON). Ensure data is entered and collected correctly for each service incident. Create and deliver KPIs (Key Performance Indicators) as required by the employer standards. Support the integration of digital service tools where possible. Provide regular operational reports to regional management, including service status summaries and escalation updates. Ensure compliance with safety, quality and regulatory standards. Ensuring business efficiency and profitability For the service process within the scope of the project. Review and analyze technical and financial performance (scorecards, dashboards, cost KPIs). Required Qualifications and Experience Candidates must possess relevant experience. Work Environment This is a full-time position based in, Saudi Arabia. The role involves working within a global community that values diverse contributions and supports professional and personal development. Application Process Join the employer to contribute to breakthroughs in healthcare. We value your unique contributions and encourage you to apply

Requirements

• Qualification: Bachelor's degree in Business Administration, Industrial Engineering, or related field
• Skill: Practical experience in managing operations and leading teams
• Skill: Leadership skills and data-based decision making
• Skill: Operational strategic planning
• Skill: Chain and Logistics Management
• Skill: Managing budgets and controlling costs
• Location: Riyadh region

Skills