Technical Support Technician

Job description

Technical Support Specialist - Help Desk (IT Helpdesk / IT Support) Company: Digital Data Enterprises. Providing technical support to users and addressing daily technical issues. Diagnose and solve problems with hardware, software and operating systems. Preparing and maintaining printers and dealing with their malfunctions. Receiving technical support requests and following them up via ticketing systems. Support for Microsoft 365 apps and services. Address basic network connectivity issues. Assist users in setting up devices and applications and ensuring business continuity. Qualifications and Requirements: Recent graduate or. Practical experience not exceeding one year. Basic knowledge of Windows operating systems. Familiarity with the basics of networking and technical support. Knowledge of Microsoft 365 solutions. Ability to diagnose hardware, software, and printer issues. Familiarity with technical support ticket management systems. Communication, problem-solving and user support skills. Preparing to start immediately or within a short period. Application is available to Saudi citizens of both genders

Requirements

• Recent graduate or work experience not exceeding one year. Basic knowledge of Windows operating systems
• Familiarity with the basics of networking and technical support
• Knowledge of Microsoft 365 solutions
• Ability to diagnose hardware, software and printer problems
• Familiarity with technical support ticket management systems
• Communication, problem-solving and user support skills
• Preparing to start immediately or within a short period

Skills