Service Supervisor

Job description

The role holder manages service field operations (O&T) within the assigned geographical area, including callbacks, preventive/reactive maintenance, repair and modernization. Acts as second‑level technical support and conducts safety audits to ensure all service/maintenance work follows the employer procedures and standards. Provides management information on performance, follows departmental policies and SOPs, manages the team to achieve zero accidents, low callback rate and reduced labor/spare parts consumption, distributes tasks evenly, evaluates performance metrics and implements corrective actions, maintains strong relationships with employees and customers, tracks team utilization, supports junior colleagues, delivers technical training, notifies Finance of work stages, prepares manufacturing orders and material requisitions, maintains dispatch records, organizes team activities for self‑management and continuous improvement, and provides coaching and feedback. Opportunity is limited to Saudi nationals per Saudization requirements.

Requirements

• manage service operations
• preventive or reactive maintenance
• repair and modernization
• second‑level technical support
• conduct safety audits
• knowledge of the employer policies and procedures
• prepare manufacturing orders
• material requisitions
• corrective documentation
• maintain dispatch records
• knowledge of Saudization requirements

Skills