Clinic Services Coordinator

Job description

The Clinic Services Coordinator greets patients and courteously asks for their complaints. Identifies patients by requesting national ID/Iqama and full name. Determines coverage type (Cash, Insurance, Aramco) and checks insurance eligibility on supported platforms. Scans patient ID and enters it into the electronic record. Creates a new patient file for clinic visits. Charges services entered by the physician. Assists patients in locating Pharmacy, Laboratory, Radiology and other hospital areas. Schedules re‑appointments or refers patients to another clinic when the clinician is unavailable. Answers department calls and texts with proper salutations and telephone etiquette. Asks patients if they need printed invoices. Handles department emails regarding information updates. Discusses service costs, insurance coverage and payment options with patients. Works as a team player to ensure the best patient service. Maintains quality service and a clean, neat reception area. Informs patients about delays and approximate waiting times. Follows superior's orders. Maintains professional appearance and manner. Updates and verifies patient information at each visit. Respects patient rights and confidentiality. Performs data entry tasks related to provided services. Provides personalized coordinated care and support for staff and families. Treats people with dignity, compassion and respect regardless of religion, color or background.

Requirements

• Diploma or Bachelor’s degree
• at least 1 year experience as a receptionist
• typing skill and computer knowledge

Skills