Clinic Services Coordinator

Job description

The role includes greeting patients and politely asking for their complaints. Request patient identification and coverage type (Cash, Insurance, Aramco). If insured, verify coverage eligibility at ASH. Scan patient information such as ID, insurance card, medical report and enter into the electronic record. Open a file for the clinic visit. Charge services entered by the physician. Schedule follow‑up appointments. Assist patients in locating Pharmacy, Laboratory, Radiology and other hospital areas. Reschedule or refer patients to another clinic upon clinician notice. Provide personalized coordinated care and support for patients and families. Answer department telephone calls with proper etiquette. Ask patients if they need printed invoices. Respond to department emails regarding information updates. Explain insurance percentages and specialist rates to patients. Treat people with dignity, compassion and respect.

Requirements

• High school diploma or Bachelor’s degree
• at least 1 year experience as a receptionist
• typing skill and essential computer knowledge
• ability to communicate with staff and patients courteously
• good grasp of English
• initiative and ability to work under stress
• focused
• objective
• flexible
• stress tolerance
• proper, effective and compassionate communication

Skills