Accounts Receivable & Collection Sr. Manager

Job description

The role is responsible for managing accounts receivable operations by implementing billing and collection frameworks, ensuring accurate invoice processing, monitoring receivables performance, and enhancing financial controls to achieve timely collections, regulatory compliance, and effective working capital management across NHCI. Oversees the establishment and continuous improvement of accounts receivable operating models, coordinates with business functions to capture service delivery records, contractual information, and billing requirements before invoice generation. Conducts periodic assessments of billing processes, collection practices, and receivables performance to identify gaps and improvement opportunities. Implements standardized billing procedures, approval workflows, and control mechanisms to improve invoice accuracy, compliance, and operational efficiency. Reviews invoice preparation requirements, supporting documentation, and validation processes to ensure completeness, accuracy, and audit readiness. Supervises generation, review, and issuance of invoices, credit notes, and billing adjustments according to approved policies and regulatory requirements. Coordinates with Finance, Sales, and Account Management teams to ensure effective customer account management and timely resolution of billing issues. Implements credit management practices, payment term frameworks, and customer risk considerations to support effective working capital management. Reviews customer account classifications, aging analysis, and escalation criteria to ensure appropriate collection actions. Monitors accounts receivable aging, outstanding balances, collection activities, and customer payment performance. Analyzes receivables trends, collection effectiveness, and customer payment behavior to identify risks and recommend actions. Reports on accounts receivable performance, collection achievements, overdue exposures, and key financial indicators to senior leadership. Coordinates collection strategies with stakeholders to improve cash flow, reduce overdue balances, and enhance collection efficiency. Follows up on critical overdue accounts, escalated cases, and recovery actions to ensure timely resolution. Supervises reconciliation of customer payments, invoice allocations, and receivable balances to maintain financial accuracy. Reviews ERP and financial system records to ensure accurate recording, classification, and monitoring of receivable transactions. Implements enhancements to accounts receivable systems, automation tools, and reporting capabilities to improve operational effectiveness. Conducts compliance reviews of invoicing activities, including ZATCA digital invoicing requirements, VAT compliance, and internal financial controls. Reviews financial documentation and audit trails to ensure availability, traceability, and compliance with audit and regulatory requirements. Coordinates with internal and external auditors by providing required documentation, addressing inquiries, and supporting audit completion. Reports on receivables risks, process performance, and improvement recommendations to support informed financial decisions. Contributes to development and refinement of accounts receivable policies, procedures, and governance frameworks. Implements continuous improvement initiatives to enhance billing accuracy, collection effectiveness, and customer account management. Supervises maintenance of receivables records, invoice archives, payment documentation, and supporting schedules. Follows up on policy updates, regulatory changes, and business requirements to ensure continued compliance and process effectiveness. Coordinates knowledge sharing and process alignment across teams involved in billing and collections activities.

Requirements

• Bachelor’s degree in Finance, Accounting, Business Administration, Economics, Financial Management or related field
• 9 years of relevant experience
• at least 2 years of experience in a leadership role
• optional certifications: SOCPA, CPA, ACCA, CMA, CFA

Skills