Solutions Architect

Job description

Who we are: the employer makes products that make the world a safer and more productive place. We are a global leader in safety, identification and compliance solutions for a diverse range of workplaces. From the depths of the ocean to outer space, from the factory floor to the delivery room - we’re just about everywhere you look. Companies around the world trust the employer because of our deep expertise and knowledge across a wide range of industries and applications - powered by our world-class manufacturing capabilities. We have a diverse customer base in industries including electronics, telecommunications, manufacturing, electrical, construction, healthcare, aerospace and more. As of July 31, 2023, the employer employed approximately 5,600 people worldwide. Our fiscal 2023 sales were approximately $1.33 billion. the employer stock trades on the New York Stock Exchange under the symbol BRC. Why work at the employer: A career at the employer means working for a global company that has thrived for over 100 years, and whose innovative spirit drives our future growth. the employer offers competitive pay and great benefits, supported by a culture that encourages collaboration and innovation. We strive to foster an inclusive workplace where diverse talent can learn, grow, and succeed. And with deeply rooted values, no matter where you work at the employer, you’ll feel connected to the community through our charitable contributions and opportunities to give back. Our headquarters are in Milwaukee, Wisconsin, but we have more than 70 locations globally, giving our employees the opportunity to work with colleagues around the world. What we need the employer is seeking a Solution Architect to provide technical pre-sales support and assist in the sale of the employer solutions to meet customer requirements. This role serves as a trusted advisor to customers, partners, and internal teams by providing technical expertise, delivering solution demonstrations, supporting business growth initiatives, and helping customers realize the value of the employer's portfolio. The ideal candidate combines strong technical knowledge with excellent customer-facing skills and experience within the AIDC industry. What you'll be doing • Provide pre-sales technical support to customers and assist in the sale of all Safety and Productivity Solutions products and services to meet customer requirements. • Use broad subject matter expertise to influence customers toward solutions. • Provide both external and internal consultations and will help teams develop and maintain the right product messaging, customer support and training. • Continually stay informed and educated with all knowledge-based skills required to present, explain and implement products and solutions. • Foster cross-functional alignment to customer needs. • Participate in pursuit strategy planning and customer negotiations. • Full project management responsibility for preparing and presenting necessary technical demonstrations / pilot installations with all associated collateral and documentation, will also recommend best fit product and solution. • Consult prospective users on product capability. • Provide valuable input for product development. • Take leadership in internal and external initiatives to help grow the business. • Develop training plans in alignment with the Pre-Sales Leader, to ensure that all assigned partners have the right knowledge to propose and support the portfolio and acquire skills aligned with company standards. • Have a stewardship approach when customers report technical issues. • Act as escalation gateway to Engineering for Technical Support, Product Change Requests and Engineering Work Requests. • Develop and maintain strong relationships with the technical teams at customers and partners, always positioning the company in a competitive and market leading manner, positively influencing sales revenue for the assigned region, while supporting resolution of customer technical issues. Grow relationships by becoming a trusted advisor. • Continually build knowledge on competitor products and services and be able to outline the advantages and disadvantages against the competition. • Continually capture and update the CRM system with Customer Visits, Training Events, Marketing Events, Technical Profile and Projects for opportunities created by the Sales organization. How the employer will support your success • Comprehensive onboarding and product training programs. • Opportunities to collaborate with global teams and business partners. • Exposure to innovative AIDC technologies and customer-facing solution projects. • Supportive and collaborative team environment. • Opportunities to grow within a global organization committed to innovation and customer success.

Requirements

• What you'll need to be successful
• Required Qualifications
• 3+ years AIDC industry experience.
• Graduate majoring in ICT, Computer Science, Electronic Engineering, or a related technical discipline.
• Key Responsibilities
• Engage in customer
• facing activities.
• Analyze growth opportunities.
• Analyze product development needs.
• Coach on targeted product value propositions.
• Review proposal activities.
• Present technical sales briefings to customers.
• Develop and champion best
• in
• class sales training.
• Help coordinate engineering support.
• Provide data for sales collateral.
• Benefits
• Competitive compensation package.
• Collaborative and inclusive work environment.
• Exposure to global customers and cross
• functional teams.
• Opportunity to work with innovative technologies and industry
• leading solutions.

Skills

Benefits

• Professional development and career growth opportunities.
• Ongoing professional development and learning opportunities.