Travel Agent

Job description

The role involves managing end-to-end reservations for corporate and leisure clients. Responsibilities include handling PNRs for flights, hotels, cars, and ancillaries in Amadeus; constructing and pricing fares and issuing tickets; processing reissues, revalidations, voids, refunds, and EMDs according to fare rules; proactively managing schedule changes, IROPs, and cancellations; advising clients on itineraries, fare options, and visa requirements; managing daily queues within SLA and ensuring accurate BSP reporting; coordinating with airlines, consolidators, and suppliers on waivers and group requests; delivering high-quality service via phone, email, and chat including escalations.

Requirements

• IATA/UFTAA certification (Foundation or Consultant level) mandatory
• Bachelor degree
• 2–5 years of experience in an IATA‑accredited agency or TMC
• advanced Amadeus proficiency with cryptic commands, PNR servicing, fare pricing, ticketing, reissue/refund (ATC)
• solid knowledge of fare construction, fare rules, taxes, and interline/codeshare handling
• familiarity with BSP processes, ADM prevention, and ticketing compliance
• strong geography and airline network knowledge
• excellent communication in English, Arabic a plus
• high attention to detail and ability to multitask under pressure.

Skills