ServiceNow GRC / IRM Implementation Consultant

Job description

Role purpose Lead or support the functional implementation of ServiceNow Governance, Risk, and Compliance / Integrated Risk Management capabilities. The role translates approved governance and assurance processes into practical ServiceNow requirements and configurations, supports customer workshops, and helps deliver traceable, testable, and adoption-ready solutions.

Requirements

• · Conduct discovery and process workshops with policy, compliance, risk, BCM, internal audit, control-owner, and technology stakeholders.
• · Assess current-state processes and define future-state workflows, roles, approvals, notifications, escalations, evidence needs, and reporting requirements.
• · Configure or guide configuration of applicable ServiceNow GRC/IRM capabilities in line with approved requirements, platform standards, and agreed scope.
• · Define entity, authority document, policy, control, risk, issue, indicator, continuity, audit, finding, remediation, and evidence relationships where applicable.
• · Prepare or review functional design documents, user stories, acceptance criteria, configuration workbooks, process flows, and traceability records.
• · Support data mapping and migration validation for policies, regulatory content, risks, controls, audits, findings, plans, and related historical records.
• · Support integration requirement definition and functional validation while coordinating technical design and development with the responsible integration team.
• · Prepare test scenarios
• support system integration testing, UAT preparation, defect triage, remediation validation, and business sign-off.
• · Develop the end user training material and conduct end user training sessions before or after going live.
• · Provide demonstrations, knowledge transfer, administrator guidance, and functional handover documentation.
• · Advise stakeholders on practical use of out-of-box GRC/IRM capabilities and identify requests requiring customization, additional licensing, or change control.
• · Identify scope gaps, dependencies, risks, assumptions, and change requests early
• avoid unsupported commitments or undocumented configuration.

Skills