Senior Systematics Support Engineer (ALS)

Job description

We are seeking an experienced Senior Systematics Support Engineer (ALS) to provide operational support for Systematics ALS applications running on IBM Mainframe (z/OS). The role ensures availability, stability, and performance of critical banking batch and online processing. As part of a 24x7 production support team, the engineer leads incident resolution, monitors End‑of‑Day (EOD) and Beginning‑of‑Day (BOD) batch runs, troubleshoots complex issues, and collaborates with development, infrastructure, and business teams to maintain uninterrupted banking operations. Provide Level 2/Level 3 support for Systematics ALS applications, monitor and support EOD, BOD, and scheduled batch activities, lead troubleshooting and resolution of production incidents, analyze batch failures, job abends, JCL errors, and processing delays, perform Root Cause Analysis and implement permanent fixes, monitor application performance and system availability, support production deployments and post‑release validation, coordinate with development, infrastructure, database, and operations during incidents, maintain operational documentation, runbooks, and knowledge articles, participate in disaster recovery drills, readiness reviews, and change management, mentor junior engineers and provide technical leadership, ensure compliance with operational standards, SLAs, and ITIL best practices.

Requirements

• Proficient in COBOL
• proficient in JCL
• proficient in VSAM
• experience with Systematics ALS production support
• experience monitoring EOD/BOD batch processing
• experience with batch scheduling and dependency management
• experience in production troubleshooting and root cause analysis
• skilled in JCL debugging and batch recovery
• skilled in VSAM file management
• experience with IBM z/OS mainframe monitoring
• experience in incident, problem, and change management
• proficient in performance monitoring and operational support
• experience in IBM Mainframe environment
• 6-10+ years of Mainframe Production Support experience
• 4+ years supporting Systematics ALS applications
• hands‑on experience with scheduling tools such as Control‑M or CA‑7
• familiarity with ITIL‑based support processes
• knowledge of core banking systems and Asset & Liability Management (ALM) processes is an advantage.

Skills