Senior Digital Channels Support Engineer

Job description

We are seeking an experienced Senior Digital Channels Support Engineer to provide operational support for enterprise digital banking applications and customer-facing digital channels. The role ensures availability, performance, and reliability of digital services on modern microservices architecture. As part of a 24x7 production support organization, the engineer leads incident resolution, monitors critical systems, troubleshoots complex application issues, and collaborates with development, infrastructure, DevOps, and business teams for seamless digital banking operations. Provides Level 2/3 support for Digital Channels applications, leads root cause analysis and implements permanent fixes, supports deployments, releases, rollbacks and validation, manages incidents and requests per SLAs and ITIL, supports integrations with backend services and databases, maintains operational documentation and knowledge base, identifies automation opportunities, and mentors junior engineers during major incidents.

Requirements

• proficient in Java (Quarkus)
• knowledge of Oracle Database
• proficient in Dynatrace
• proficient in DevOps
• experience with Java Microservices production support
• experience troubleshooting distributed applications
• proficient in Application Performance Monitoring (APM)
• proficient in Production Monitoring and Alert Management
• proficient in Root Cause Analysis (RCA)
• experience with log analysis using Splunk
• experience with performance analysis using Dynatrace
• proficient in SQL troubleshooting (MS SQL & Oracle)
• proficient in Linux administration and shell scripting
• proficient in Redis administration and troubleshooting
• proficient in Liferay application support
• knowledge of DevOps concepts and CI/CD support
• proficient in REST APIs and microservices architecture
• experience with Incident, Problem, and Change Management
• knowledge of OpenShift environment
• knowledge of IBM WebSphere
• 6–10+ years of experience in Application Production Support
• 4+ years supporting enterprise Digital Channels or Digital Banking applications
• hands‑on experience supporting Java (Quarkus) microservices
• experience with OpenShift, containerized environments, and WebSphere
• strong knowledge of Oracle and Microsoft SQL Server databases

Skills