Business & Data Analyst - ServiceNow GRC & SPM

Job description

The role supports the business-facing data workstream for ServiceNow GRC/IRM and SPM implementation. It profiles source data, defines mappings and quality rules, coordinates cleansing decisions, validates transformed and loaded data, and provides auditable reconciliation evidence. Responsibilities include inventorying source systems, files, owners, entities, fields, reference data, attachments, history, volumes, formats, and known quality issues; profiling data for completeness, validity, consistency, uniqueness, referential integrity, duplication, and timeliness; developing and maintaining source‑to‑target mapping specifications, data dictionaries, transformation rules, lookup mappings, defaulting rules, and ownership records; defining clear data cleansing, standardization, de‑duplication, enrichment, archival, rejection, exception, and remediation rules with business owners; coordinating mapping workshops for policy, authority documents, controls, risk, audit, findings, BCM, portfolio, demand, project, resource, financial and related data; preparing validation queries, sampling approaches, control totals, reconciliation reports, exception logs, and migration sign‑off evidence; validating mock loads and migration cycles, documenting defects, supporting root‑cause analysis, correction, retesting and readiness decisions; supporting attachment and historical‑data assessment, privacy/security classification, retention requirements, and access constraints; collaborating with ServiceNow consultants, data engineers, integration teams and business owners while maintaining clear accountability for source correction and target validation; developing end‑user training material and conducting training sessions; providing demonstrations, knowledge transfer, administrator guidance and functional handover documentation; maintaining mapping version control, lineage, decisions, assumptions, risks and change impacts.

Requirements

• At least 5 years of data analysis, data quality, migration, master/reference data or data‑management experience
• at least 2 years supporting ServiceNow implementations
• previous ServiceNow data mapping or migration experience in at least one domain such as Policy, Compliance, Risk, Audit, BCM, SPM, Demand, Portfolio or Project
• strong hands‑on capability in source‑to‑target mapping, data profiling, cleansing‑rule definition, validation, reconciliation and exception management
• proficiency in SQL and advanced spreadsheet analysis
• ability to work with CSV, JSON, APIs, relational data and large structured extracts
• understanding of ServiceNow tables, reference fields, choice/lookup data, import sets, transform concepts, sys_ids, coalesce logic and data‑load dependencies
• ability to produce clear mapping specifications, data‑quality reports, issue logs and migration sign‑off evidence
• experience with ServiceNow import sets, transform maps, IntegrationHub or ETL tools (development may reside with a separate technical team)
• experience with high‑volume historical records, attachments, multilingual data, regulatory content or complex reference‑data mappings
• knowledge of data governance, metadata, lineage, privacy, retention and data‑quality controls
• experience using Power Query, Python, data‑quality tools, BI tools or reconciliation automation
• Arabic language proficiency (spoken and written) strongly preferred
• professional English proficiency required
• bachelor's degree in Computer Science, Information Systems, Data Science, Engineering, Statistics, Mathematics, Business Analytics or related field
• recognized data qualification or certification such as DAMA CDMP, DCAM, Microsoft data certification, Informatica certification or equivalent
• ServiceNow Certified System Administrator strongly preferred
• ServiceNow implementation certification or training relevant to GRC/IRM, SPM, IntegrationHub or platform data management preferred
• SQL, data‑quality, ETL, BI or cloud‑data certifications supported by practical experience preferred.

Skills