Customer Support Engineer

Job description

Job Description Summary: Customer Support Engineer will own the overall Customer Support process in the SABAP region, engage with clients, and provide RMA support. The position reports to the MENAT Customer Support Leader, coordinating with Applications, Quality, Product Management, and Operations teams as required to develop best practices on Customer Support to achieve strategic objectives. Key Responsibilities include: ensuring work compliance with regulations, owning the RMA process, operating a local repair facility, collaborating with stakeholders, defining streamlined processes, and leading the improvement of KPIs for customer requests resolution.

Requirements

• Bachelor Degree in Electrical/Electronic Engineering and/or minimum of 7 years experience in Protection/Control fields
• Minimum of 5 years of relevant experience in Product/Control Applications/Engineering or commissioning field
• Exposure to the Services/Aftersales activities in KSA/Bahrain/Pakistan
• Demonstrated active risk management ability and ability to collaborate cross-functionally
• Robust Microsoft Excel and PowerPoint skills
• Fluent in English, with advanced communication soft skills
• The legal right to work in KSA without company sponsorship or time restriction
• Proficient in Arabic language
• Experience with GE Aftersales/Applications procedures and tools.

Skills