Integration Specialist

Job description

The Integration Specialist role focuses on managing and supporting integration operations between the employer, our brands, and external partners. Responsibilities include managing onboarding and activation of new and existing brands; setting up, configuring, testing, and maintaining integrations; coordinating with external partners on branch mapping, menu setup, configurations, and activation; troubleshooting integration, API, menu sync, order flow, and availability issues; monitoring integration-related cancellations and identifying recurring issues; handling high-impact brand issues and following up until resolution; maintaining accurate records and sharing recurring issues and improvement opportunities.

Requirements

• 2+ years of experience in Integration, Technical Operations, Technical Support, Partner Operations, or a similar role
• good understanding of APIs and third‑party integrations
• experience troubleshooting technical and integration‑related issues
• experience working with external partners and cross‑functional teams
• experience in E‑commerce, Food Tech, Delivery, SaaS, or a similar industry is a plus

Skills