Quality Manager

Job description

The Quality Manager in the event fabrication workshop ensures custom-built event structures meet client specifications, safety standards, and structural integrity before leaving the workshop and thereafter on site. The role bridges creative design, project management, and structural safety. Establishes, implements, and maintains rigorous quality assurance procedures for all fabrication from raw materials to final installed products. Responsibilities include inspecting bespoke designs, ensuring structural safety, and fostering a "correct at source" culture to reduce rework, meet tight installation deadlines, and maximize client satisfaction. Key responsibilities: develop, document, and enforce a quality management system with SOPs for carpentry, metal fabrication, printing, foam, painting, and assembly at workshop and site; participate in design reviews to ensure feasibility, identify structural issues, and ensure compliance with safety, legal, and environmental standards; conduct routine in‑process audits to detect deviations early; inspect completed structures for cosmetic, structural, and functional compliance before shipping; inspect incoming raw materials for specification compliance; lead investigations of non‑conforming items, identify root causes, and implement corrective actions; work with production to ensure health and safety compliance, including electrical safety for scenic elements; maintain accurate records for client certifications, material traceability, and safety audits; coordinate with project managers and clients to resolve quality issues and manage expectations.

Requirements

• 10+ years experience as Quality Assurance/Quality Manager, preferably in event fabrication and construction
• proficient in metal fabrication (welding) and/or carpentry, finishing techniques, and technical drawing/blueprint interpretation
• ISO 9001 lead auditor training highly desirable
• ability to resolve complex technical issues under tight deadlines
• leadership experience managing a small team of technicians, inspectors, or assemblers
• proficient in MS Office (Excel) for reporting
• experience with CAD/CAM software a plus
• proactive, solution‑oriented mindset with excellent communication and interpersonal skills.

Skills