Reservations Agent

Job description

Work at the employer contributing to guest satisfaction by managing bookings, providing hotel service information, and driving revenue through sales techniques. Responsibilities include handling reservations via phone, email, and online systems; providing details on accommodations, rates, and offers; employing up‑selling to increase room revenue; accurately entering reservation data into the Property Management System; following up on guest requests within 24 hours; assisting with group bookings and allotments as directed; collaborating with other departments for seamless guest experience; monitoring and updating availability to optimize occupancy; preparing daily reports on reservations, cancellations, and changes; maintaining knowledge of local attractions and events; adhering to hotel policies, procedures, and industry standards; participating in regular training to stay updated on new offerings and reservation techniques.

Requirements

• Vocational Certificate in Hotel Management, Business Administration or a Bachelor's degree in Hotel Administration, Business Administration or equivalent
• minimum 1 year experience in a similar role or 6 months in reservations or front‑office operations
• proficiency in Microsoft Office suite and property management systems (e.g., OPERA)
• excellent communication skills in English, both written and verbal
• strong customer service orientation with professional interaction with guests, employees and third parties
• detail‑oriented with high accuracy in data entry and information management
• ability to multitask and work efficiently in a fast‑paced environment
• flexible schedule including evenings, weekends and holidays
• knowledge of hospitality industry standards and best practices
• demonstrated sales skills and ability to up‑sell hotel services
• ability to remain calm and professional under pressure
• cultural sensitivity and adaptability to work in a diverse environment.

Skills