Tamayyaz - Telephone Operator "Swiss Service Agent"

Job description

Works within the Saudization development program to qualify Saudi staff in hospitality by combining classroom learning and practical training. Provides immediate solutions to guest issues. Monitors implementation of procedures within the scheduled time. Coordinates with other departments to meet guest needs. Promotes hotel services. Makes independent decisions to improve guest experience. Contributes to a team environment within the call center. Logs details of each issue. Answers emergency calls and summons the hotel doctor when needed 24/7.

Requirements

• proficient in basic English
• strong passion for hospitality
• excellent communication and interpersonal skills
• ability to work as a team member and assist colleagues effectively
• Tamayyaz program dedicated to Saudis only

Skills