Housekeeping Supervisor

Job description

Supervises daily operations of the housekeeping department at Makkah Clock Royal Tower – Fairmont. Provides professional, friendly service. Leads and monitors department work to ensure service standards. Handles guest concerns promptly, logs and notifies relevant areas. Actively participates in daily briefings and meetings, informs attendants of section priorities. Follows departmental policies and procedures. Reports maintenance issues. Adheres to all safety and sanitation policies. Performs other assigned duties.

Requirements

• Proficient in English (verbal & written)
• High school diploma or equivalent (preferred)
• Minimum 1 year experience in a supervisory role in hotel housekeeping
• Proven training skills
• Experience with Hotel Property Management System, Micros-Fidelio (desirable)
• Proactive with meticulous eye for detail
• Strong organizational, supervisory and communication skills
• Able to convey information and ideas clearly
• Ability to evaluate and select alternatives quickly and accurately
• Works well under stressful, high‑pressure situations
• Effective at listening, understanding and clarifying coworkers' and guests' concerns
• Must perform duties with attention to detail, speed, accuracy, courtesy, cooperativeness and limited supervision

Skills