Front Office Supervisor

Job description

Join a hotel that is a member of the the employer network, which includes over 45 brands, 5,500 hotels, and 10,000 restaurants and lifestyle destinations. We believe in your potential and offer many development opportunities. Every gesture creates a positive, memorable impact for guests, colleagues, and the planet. We are looking for a dynamic, customer‑focused Front Office Supervisor at Novotel Makkah. The role supervises and supports the Front Office team, ensures smooth daily operations, and delivers a professional, consistent guest experience. Key duties include coordinating front office activities, handling guest concerns, and upholding Novotel service standards and hotel procedures.

Requirements

• Diploma or Bachelor’s degree in Hospitality Management, Hotel Management, Business Administration or related field
• 2-3 years experience in Front Office operations
• at least 1 year in a supervisory or team‑leader role
• prior hotel experience required
• strong knowledge of Front Office processes including check‑in, check‑out, room assignment, guest services and cashiering
• proficiency in Opera PMS or other hotel Property Management Systems
• excellent communication skills in English and Arabic, both written and verbal
• knowledge of additional languages preferred
• strong leadership, team management and coaching abilities
• excellent customer service, problem‑solving and complaint‑handling skills
• ability to work under pressure and manage multiple priorities
• strong organizational skills and attention to detail
• willingness to work flexible shifts including nights, weekends and public holidays
• good knowledge of hotel standards, policies and safety procedures.

Skills