Front Office Agent

Job description

“A passion for perfection” Raffles Makkah Palace promises the exceptional standards inherent in the Raffles name and enhanced by Arab hospitality values. Raffles Makkah Palace offers 219 Suites & duplex Villas with breathtaking views of the Masjid Al Haram, the Holy Ka'aba and the city. The hotel combines the best of local cuisine and international dishes in each of its four outlets creating a unique and welcoming atmosphere in this diving setting. Guests can also indulge and immerse themselves in a relaxing sensory experience in our world renowned spa and fitness center or hold high-powered business gatherings in any of our state-of-the-art meeting rooms. Reporting to Front Office Manager, responsibilities and essential job functions include but are not limited to the following: • Consistently offer professional, friendly and engaging service • Greet, check in and settle guest accounts while ensuring all service standards are followed • Assist guests regarding hotel facilities in an informative and helpful way • Respond to each guest who approaches the Reception Desk • Drive rate through up-selling room brands • Follow department policies, procedures and service standards • Follow all safety policies • Other duties as assigned.

Requirements

• Proficiency in English (verbal and written), second language an asset
• Previous customer related experience preferred
• Previous PMS experience an asset
• Computer literate in Microsoft Window applications an asset
• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Skills