Guest Relation Host

Job description

The host welcomes guests and delivers a personalized luxury experience at Raffles The Red Sea. Responsibilities include guest recognition and personalization; managing guest experience, handling requests and resolving issues; coordinating VIP and special‑needs guest arrangements; collaborating with Front Desk, Concierge, Housekeeping, Engineering, and F&B to ensure seamless service; upholding Raffles grooming, etiquette, and communication standards; maintaining confidentiality and complying with hotel policies and continuous improvement initiatives.

Requirements

• 2–3 years experience in Guest Relations, Front Office, or Guest Experience roles in a luxury or five‑star hotel
• degree or diploma in Hospitality Management or related field preferred
• experience with property management systems (Opera or equivalent) is an advantage
• exceptional interpersonal and communication skills
• high emotional intelligence to read and respond to guest needs
• strong problem‑solving and service recovery abilities
• excellent organizational skills and attention to detail
• proficiency in Microsoft Office and hotel systems
• fluency in English
• additional languages a strong advantage
• naturally warm, gracious, guest‑focused personality
• polished, elegant appearance and professional demeanor
• calm, confident, and composed under pressure
• flexible to work shifts including weekends and holidays
• discreet, trustworthy, and service‑oriented.

Skills