Room Service Order Taker

Job description

Join a hotel that is part of the the employer network, which includes over 45 brands, 5,500 hotels, and 10,000 restaurants and lifestyle destinations. In this role you will accurately and professionally take In‑Room Dining orders. You will answer guest calls promptly, maintain excellent knowledge of menus, beverages, and promotions, provide personalized recommendations and upsell. Orders are entered into the POS system and communicated to the relevant departments, with follow‑up to ensure timely delivery and high service standards. You will keep the Order Taker area clean and organized, record guest preferences and share important information with the team, handle inquiries and complaints professionally, and support the In‑Room Dining and other F&B operations during busy periods. You will adhere to hotel standards, HACCP, health & safety, and departmental SOPs, and participate in daily briefings, training, and maintain positive relationships with colleagues.

Requirements

• Good verbal, reading and writing proficiency in English
• well‑presented and professionally groomed at all times
• strong communication, guest‑contact and problem‑solving skills
• good computer and administrative skills with working knowledge of Microsoft Word, Excel, PowerPoint and relevant hotel systems/POS
• team player with strong interpersonal skills, attention to detail and a positive attitude
• guest‑focused, proactive and able to remain composed in a fast‑paced environment
• demonstrates initiative, flexibility and a strong commitment to Raffles service standards
• minimum 1–2 years of experience in In‑Room Dining, Food & Beverage or a similar guest‑facing hotel position
• previous experience in a luxury hotel or upscale hospitality environment preferred
• experience in order taking, telephone etiquette, cashiering and POS operations
• experience handling guest requests, preferences, complaints and service recovery professionally
• familiarity with LQA, HACCP, hygiene and luxury service standards is an advantage
• ability to work effectively during high‑volume operations, extended hours and changing operational requirements
• previous experience supporting multiple F&B outlets or cross‑functional teams is an advantage
• ability to work independently and take initiative in the absence of a Supervisor/Manager
• embrace the Raffles brand promise and luxury in all interactions
• foster an inclusive environment where every individual feels valued and respected
• secondary education or relevant Bachelor’s degree.

Skills