Lobby Butler

Job description

Join us at the employer, where life pulses with passion! As a pioneer in the art of responsible hospitality, the the employer Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist because hospitality is, first and foremost, a work of heart. At the employer Shahd Al Madinah our Guests experience profound spiritual luxury, a few steps away from Al Masjid Al Nabawi. Our 5-star retreat, near one of Saudi Arabia's most sacred sites, seamlessly connects local traditions with elegant French hospitality. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart, • Welcome, assist, and farewell guests with warmth and professionalism. • Anticipate guests’ needs and preferences. • Provide personalized and luxury service throughout the stay. • Handle guest requests and special arrangements discreetly. • Assist VIP guests and organize special occasions. • Coordinate with Front Office, Housekeeping, Food & Beverage, and other departments. • Provide information about hotel facilities, services, and local attractions. • Handle guest concerns professionally and ensure prompt resolution. • Maintain high standards of grooming, etiquette, confidentiality, and luxury hospitality.

Requirements

• Minimum 0-2 years of experience as a butler or in a similar role within the luxury hospitality industry
• Proven supervisory experience in managing a team of service professionals
• Excellent interpersonal and communication skills, with the ability to interact effectively with guests, team members, and other departments
• Strong leadership abilities and a talent for mentoring and developing staff
• Proficiency in household management software and MS Office suite
• Exceptional attention to detail and problem-solving skills
• Superior time management and multitasking abilities
• In-depth knowledge of etiquette, protocol, and luxury service standards
• Familiarity with Middle Eastern customs and etiquette is highly advantageous
• High school diploma or equivalent required
• Bachelor's degree in Hospitality Management or related field preferred
• Professional butler certification is a plus
• Fluency in English and either Turkish or French is required. Proficiency in Arabic is highly desirable
• Flexibility to work varying shifts, including weekends and holidays
• Ability to maintain confidentiality and exercise discretion at all times

Skills