Technical Service Advisor

Job description

The role facilitates service operations at the center in terms of manpower and facilities to achieve targets in customer satisfaction, retention and productivity, aligned with the company's vision, mission and values. Conducts pre‑acceptance inspections and records results, assists the center in meeting performance indicators, ensures repairs are performed as per customer requests in coordination with the Chief Technician, discusses work details, cost estimates and delivery time with customers, communicates repair progress and obtains approval for additional parts, promotes a Guest‑Centric and Fix‑It‑Right mindset, follows up spare parts with the Parts Department, conducts post‑service follow‑up for complaints, enhances customer confidence by adhering to service standards, monitors accurate data entry in the computerized time control system, and ensures the Chief Technician complies with quality control policies.

Requirements

• Bachelor’s degree or equivalent
• minimum 5 years’ experience in Service area
• proficient in time management
• proficient in monitoring performance
• knowledge of active learning
• stress tolerance
• interpersonal skills
• good communication skills (listening and questioning)
• good judgment and decision making
• computer skills (worksheets, word processing, presentation, database)
• problem sensitivity
• inductive reasoning
• automotive and technical knowledge (pre‑diagnostic questioning, troubleshooting)
• English and Arabic languages
• Service Advisor Level 2 certification.

Skills