Fashion Consultant

Job description

The consultant achieves individual and total sales targets while delivering an exceptional guest experience. Collects data on customer behavior and product performance, strengthens multi‑channel customer relationships, and provides product information before purchase. Supports employee loyalty through cultural initiatives and adheres to visual merchandising guidelines and standard operating procedures. Ensures e‑commerce purchase and in‑store pickup per service level agreements, gathers customer data for marketing, promotes the MUSE loyalty program, and follows app offers. Supports in‑store marketing events, monitors brand social media campaigns, drives in‑store sales, backs customer experience initiatives, and communicates store improvement feedback.

Requirements

• Collecting data on customer behavior and product performance
• Enhancing customer relationships through multi‑channel approaches
• Providing product information prior to purchase
• Boosting employee loyalty via cultural initiatives
• Complying with visual merchandising guidelines and standard operating procedures
• Ensuring e‑commerce purchase and store pickup according to service level agreements
• Gathering customer data as required by the marketing team
• Promoting the MUSE customer loyalty program
• Supporting in‑store marketing events
• Keeping up with brand social media campaigns
• Increasing in‑store sales
• Supporting customer experience initiatives
• Communicating store improvement feedback
• Preferred experience in sales or customer service with luxury retail brands

Skills